We utilize Canada Post's Proof of Age (18+,19+, or 21+ depending on your province or state) with all first time orders, no exceptions.
We utilize this option for all shipments, signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.
Any fees associated with packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund.
In accordance with Canadian law, every package leaving our facilities will require age verification. Only the person named in the "Shipping" fields can pick up the package. Canada Post will NOT release the package to anyone else
We reserve the right to cancel orders we deem unreasonable to ship for free. (Examples of this are extremely heavy or large and awkward products, etc). We will give you the option to pay for shipping on these items.
In the event your item is not successfully delivered due to an issue that we deem to be your fault (Wrong address, Failure to pick up, Underage), we will deduct the shipping fees from the initial shipment (even if it was free for you), the fees for the return shipment that we were charged by the carrier, as well as a 25% restocking fee, from any potential refund you may be eligible to.
Orders shipped outside of Canada may be subject to import duties, taxes, and / or brokerage fees. We cannot control this.