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    Shipping


    At Hazetown Vapes we offer our customers multiple shipping options. The shipping method you choose does not affect how quickly your orders get placed or processed. We try to ship all In-stock orders that get placed prior to 3:00 PM EST the same day. In some situations though it may take up to 3 days to process and ship your order. Our packages are packaged discreetly for your security. Backordered items will ship as soon as they become in stock.


    For domestic shipments Canada Post is our preferred carrier. All packages will be shipped via Canada Post until they arrive at the destination country at which point they will be handed off to your local carrier. If your tracking information is not updated regularly please check your local carriers tracking information.


    Proof of Age Required



    We utilize Canada Post's Proof of Age (18+,19+, or 21+ depending on your province or state) with all first time orders, no exceptions.


    We utilize this option for all shipments, signature will be obtained upon delivery of all shipments. If you are not home when delivery is attempted, the package will be left at your nearest post office, where you will have to show Proof of Age to sign and receive the package.


    Any fees associated with packages that are Returned to Sender because Proof of Age was not able to be determined, will NOT receive a refund.


    In accordance with Canadian law, every package leaving our facilities will require age verification. Only the person named in the "Shipping" fields can pick up the package. Canada Post will NOT release the package to anyone else


    Free Shipping


    We offer free same day shipping (not delivery) on all orders in Canada and USA when you purchase C$100 or more in non-overstock products. We ALWAYS use Canada Post Expedited shipping option for free shipping in Canada & Tracked Packet USA.


    We reserve the right to cancel orders we deem unreasonable to ship for free. (Examples of this are extremely heavy or large and awkward products, etc). We will give you the option to pay for shipping on these items.




    In the event your item is not successfully delivered due to an issue that we deem to be your fault (Wrong address, Failure to pick up, Underage), we will deduct the shipping fees from the initial shipment (even if it was free for you), the fees for the return shipment that we were charged by the carrier, as well as a 25% restocking fee, from any potential refund you may be eligible to.


    Orders shipped outside of Canada may be subject to import duties, taxes, and / or brokerage fees. We cannot control this.


    Order Processing


    We process all in-stock orders 7 days a week (excluding Canadian holidays).


    Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but it is not handed off to a shipping carrier until the next business day.


    We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when absolutely necessary. Please make sure you provide us with current contact information during checkout.


    Any foreseen order processing delays are visibly announced directly on the affected product's page. If we are experiencing a larger than normal order volume an announcement is made via a site-wide notice.


    Typically, In-stock orders placed before 3:00 PM EST will go out the same day. (Delivery will depend on the carrier)


    Carrier Restrictions


    Canada Post and most international carriers do not deliver packages on Saturday or Sunday, or major holidays.


    We only ship using Canada Post, the package is then handed off to your local carrier.



    Tracking


    Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number will be sent to the email address you provided during checkout.


    Please check your email's "spam" folders if you did not receive a tracking number


    Canadian customers can track their packages using http://www.canadapost.ca


    U.S.A customers can track their packages using http://www.usps.com


    International customers can track their packages using the local post office service for their country if a tracking number is provided. If your package shipped via UPS, you can track your package at http://www.ups.com


    Orders Outside of Canada


    Hazetown Vapes offers multiple shipping options at various price points when shipping outside of Canada, or the United States.


    Canada Post offers the most reliable, and quickest options. You can find the shipping rates on the checkout page after filling out your delivery address.


    Please ensure that you mind the laws of the country you are ordering to. Remember we specialize in shipping tasty e-liquid and affordable hardware.


    There may be additional import duties and taxes when receiving your package. This is rated based on your country and is out of our control.


    Orders Changes & Cancellations


    Order changes or cancellations are possible. Please contact us as soon as possible and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has shipped, you must return the package to us prior to receiving a refund, shipping fees are not refundable and the return package will also be subject to a 25% restocking fee if your order is cancelled.


    Electronic Cigarette liquid (or e-liquid) can only be canceled if the order has not yet been created or shipped. We are unable to cancel / refund / credit for juice that is already created, even if it is still within our facilities.